Privacy Policy

Your privacy is important to Sacriel.tv, and we take our responsibility of caring for it seriously. This Privacy Policy describes how Sacriel, ( “Sacriel.tv”, “we”, “our” or “us”), processes the personal data we may collect about you (“you”, “user”, “customer”, “subscriber”, “job applicant”, “ad partner”) when you visit our website, purchase from our store, watch our channels, join our community, engage in our content, participate in giveaways, or when you attend live events hosted by or in connection with Sacriel.tv (collectively, “Services” or “Sacriel.tv Services”). In some cases, our subsidiaries may be considered data controllers, either together with Sacriel.tv or by themselves.

Data We Collect

To ensure we offer you the best possible experience, we may collect different types of data from you based on your use of our Services. 

Directly from You

We may collect data that you give us directly, such as when you interact with our website, make purchases, interact with our content, join our communities, participate in giveaways, attend live events, or contact us.

We may collect data that you provide us, such as when you engage in the following Services:

• Visit Our Site

We may collect data about your browsing behavior on our website, such as the pages you visit, the links you click on, and the time and date of your visit. We also may collect your IP address, browser type, and device type.

• Purchase from Our Store

Our store is hosted by Design By Humans. Refer to Design By Humans privacy policy for more information.

• Interact with Our Content

We may collect your username and any interactions with our third-party channels (e.g., YouTube, Twitch). We may collect data from your social media profile if you use social media to connect with us or interact with our content.

• Join Our Community

We may collect account data, such as your username, profile, and any interactions made on Sacriel.tv’s Discord server or Social Media pages.

• Participate in Giveaways

We may collect data you provide to participate in giveaways, including your name, usernames, and any qualification materials.

• Attend Live Events

We may collect data you provide when attending live events, such as your name, and usernames.

• Contact Us

We may collect data you provide when contacting us, such as your name, email, and message details.

When you use our social features through our Channels, Community, or Social Media pages, any text, audio, visual, and/or other electronic communications data that you disclose may be read, copied, may collected, or used by other community members, and may become publicly available. Please make sure your privacy settings reflect your preferences.

Automatically from Your Device

Automatic data may collection is performed through various technologies that allow us to may collect data without your direct input. 

Here are some examples of the types of data we automatically may collect:

• Device and usage data 

We may collect device and usage data, such as your IP address, device type, operating system, browser type, and usage data.

• Cookies and other tracking technologies 

We may use cookies and other tracking technologies, such as web beacons and pixel tags, to may collect data about your browsing behavior on our website and to help personalize your experience.

• Log data 

We may collect log data, including details of how you used our Services, device data, and any events that occur in relation to your use of our Services to help us improve our Services and diagnose and fix any issues that may arise.

• Location data 

We may collect your location data if you grant us permission to access this data through your device settings. This data is used to provide you with location-based services, such as showing you relevant content or ads based on your location.

From Third Parties to Us

We may receive data about you from third-party streaming and social gaming platforms, such as YouTube, Twitch, and Discord.

• Social Media Platforms

We may collect data from your social media profile if you use social media to connect with us or interact with our content. 

• Advertising Partners

We may collect data from advertising partners if you interact with our advertising or visit our website through an advertising partner’s referral link.

• Third-party Purchases

These platforms have policies in place to protect the privacy and financial data of their users and Sacriel.tv never receives financial data for purchases made on these platforms.

• Analytics Providers

We work with analytics providers to help us understand how users interact with our Services.

For more data, you can check the privacy notices of the respective platforms to review what they may collect and how they share it in the Third-Party Policies Section.

Cookies

We use cookies on our website to enhance your browsing experience and analyze how users interact with our website. 

By using our website, you consent to the use of cookies as described in this policy. 

You can choose to disable or delete cookies through your browser settings, but please note that some features of our website may not function properly without cookies. Please refer to the Your Choices Section to learn more on how to manage your cookie preferences.

• Types of Cookies

There are several types of cookies that may be used on our website:

Essential cookies

These cookies are necessary for the website to function properly and cannot be disabled. They are used to remember your preferences, login details, and other settings to provide you with a seamless browsing experience.

Performance cookies

These cookies are used to may collect data about how you use our website, such as which pages you visit most often. This data is used to improve the performance of our website and make it more user-friendly.

Functional cookies

These cookies are used to remember your preferences and settings, such as your language preference or your choice of theme. They help enhance your experience by providing personalized and relevant content.

• Use of Cookies

We use cookies on our website to improve your browsing experience and to personalize the content and ads that are displayed to you. We may also use cookies to analyze how you use our website and to track your browsing behavior.

We may use cookies when you:

• Visit our Site;
• Use our Services;
• Engage in our Activities; or
• Interact with our content.

Our third-party partners may also collect this data when you use other websites or applications that integrate with our services. We may collect this data in accordance with applicable laws and regulations, and it is used solely for the purposes described in our Privacy Policy.

• Cookie Settings

You can control your cookie settings through your web browser. Most web browsers allow you to control the types of cookies that are set on your device, and to delete cookies that have already been set. However, disabling certain types of cookies may affect your browsing experience on our website.

Please refer to the Your Choices Section to learn more on how to manage your privacy choices.

Children

Although most of our Activities are intended for adults, we recognize the importance of protecting the privacy of children who may access our Activities online. We encourage parents and guardians to discuss with their children what data should be released on the Internet, especially personal data.

Our Sites, Activities, and Software are not intended for children under the age of 13, and we do not knowingly may collect data from children under 13. In some geographical areas, our Sites or Activities may not be accessible to anyone under the age of 18, regardless of whether a parent or guardian has provided consent.

If you are under 13, we request that you do not submit personal data through any of our channels. If we later learn that we have inadvertently gathered personal data from a child under the age of 13, regardless of where that child resides, we will remove this data from our records as quickly as possible.

If you believe we have any data from or about a child under 13, please contact us, and we will promptly take the necessary steps to remove all such data.

Data We Process

We use your data to operate our Services, to improve your experience, to provide you services and support, to personalize our communications with you, and to maintain our legitimate business interests.

Processing Purposes

• Providing Services and Support

• Providing goods or services;
• Facilitating giveaways and contests;
• Adhering to user preferences and delivering content;
• Identifying and troubleshooting problems;
• Communicating with users; and
• Managing and sending confirmations and important data about purchases and subscriptions.
• Communication Personalization

• Facilitating sharing on social networks;
• Managing and serving advertising on third-party platforms;
• Providing relevant content, recommendations, data, or offers; and
• Providing service updates
• Legitimate Business Interests

• Operating, analyzing, improving, and developing Services;
• Keeping Services safe and fair;
• Resolving disputes, investigating, and curbing fraud and illegal behavior;
• Complying with the law and enforcing policies;
• Measuring the effectiveness and distribution of advertising;
• Understanding user engagement with Services;
• Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity;
• Performing audits, transactions, and other compliance activities; and
• Measuring the health of Services.

Legal Basis for Processing

We have viewers, visitors, and customers from around the world and define our practices based on various privacy laws, such as the European General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), UK’s Data Protection Act (DPA), and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

We process your personal data based on several factors, including the type of data we may collect and the context in which we may collect it. Additionally, your country of residence plays a role in determining how we process your data. When you provide us with your personal data through our Services, we may ask for your country of residence, or if you do not directly communicate this data, we may determine your location based on your IP address or device registration country. This helps us ensure that we are complying with applicable data protection laws and regulations.

Depending on where you reside, we may rely on different legal bases to process your data. If you are a resident of the European Economic Area (EEA) or of a jurisdiction where similar legal requirements may apply such as Brazil, Switzerland, and the United Kingdom, we rely on several legal bases to process data about you. We will process data about you where we have your consent, where we have a legitimate interest to do so, where the processing is necessary for the performance of a contract with you, and/or where we have a legal obligation to process your data.

For example, we typically rely on:

• Consent 

We ask for your consent when placing cookies on your device on the web (through our cookie consent manager), to send you email marketing, or to deliver third-party targeted advertising to you on our Services.

• Contractual Necessity

We rely on contractual necessity to process data when you participate in giveaways, make purchases through our online store, or otherwise use our Services to enable us to provide you with our Services.

• Legitimate Interests 

We rely on our legitimate interests to process your data when providing you with customer service support, to serve targeted marketing of our Services, or for fraud prevention and security purposes.

• Legal Obligations

We rely on a legal obligation basis to process your personal data when it is necessary for compliance with our legal obligations, such as tax and accounting obligations.

If you are a resident in a territory where our legitimate interests mentioned above are not recognized as a lawful basis under applicable law, we will identify and use other appropriate lawful bases to process your personal data such as contractual necessity or your consent.

We will always ensure that the legal basis for processing your personal data is clearly identified and documented. We will also make sure that the processing of your personal data is fair, transparent, and proportionate to the purpose for which it is being collected and used.

If you have any questions or concerns about the legal basis for processing your personal data, please contact us using the details provided in the Contact Us Section of this Policy.

Data Management Overview

As part of our transparency efforts, we have created this matrix to provide an overview of the personal data we collect, process, and share, as well as the categories of third parties with whom we share this information. 

Data Disclosures

At times, we may need to share your personal data with other parties to provide you with our Services, to comply with legal obligations, or to protect our legitimate interests. 

• Data Transfers

We may need to transfer your personal data to third-party recipients located outside of the jurisdiction in which you reside or the jurisdiction where the data was originally collected, for the purposes outlined in this Policy. When we transfer your data to recipients located in other jurisdictions, we will take steps to ensure that your data is protected in accordance with applicable data protection laws.

If you are in the European Economic Area or the United Kingdom, please note that transfers of personal data to recipients located outside of the European Economic Area or the United Kingdom will only be made in accordance with applicable data protection laws, including the use of appropriate safeguards such as standard contractual clauses (SCCs) approved by the European Commission or other appropriate measures.

If you have any questions or concerns about international data transfers, please contact us using the contact information provided in the Contact Us Section.

• Disclosure Events

With your consent

We may disclose your data to other recipients with your express consent, unless otherwise described above. For example, you may agree to us sharing your data with a certain company or organization to hear about their products, services, or promotions. These recipients will process the data you agree to share according to their respective privacy notices.

To protect us or others

We may access, preserve, and disclose any data we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our or others’ rights, property, or safety; enforce our policies or contracts; may collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity. 

To cooperate in the event of merger, sale, or other asset transfer

In the event of a reorganization, divestiture, merger, sale, or bankruptcy, we may transfer all data we may collect to the relevant third-party and will obtain your consent to do so if required by law or contract.

• Recipient Categories

Authorized Agents

If you authorize an agent to make rights requests on your behalf, we may disclose your personal data to them. This may include any data we hold about you. To ensure the security of your personal data, we require identity verification and your explicit authorization that the agent is authorized to request data deletion.

Affiliates and Subsidiaries

We may share personal data to other companies in which we have an ownership interest as necessary for the purposes outlined in this Policy. Types of personal data affiliates and subsidiaries receive include:

Business Partners

We may share personal data with our business partners who co-offer our Services. These partners may include other businesses or individuals who receive your data for the purpose of assessing the effectiveness of the partnership and may receive data related to their partnership with us.

Vendors and Service Providers

We may share personal data with vendors and other service providers that help us operate our business and provide you with Services. 

We require that any service provider processing your personal data only do so on our behalf and for purposes consistent with this Policy, such as the purposes described in the previous How We Use Your Data Section.

Law Enforcement / Courts

We may disclose personal data to law enforcement agencies, courts, or other government bodies as required by law or legal process, or to protect our rights or the rights of others. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also disclose personal data to third parties if we believe that disclosure is necessary to prevent or investigate possible wrongdoing, such as fraud or identity theft, or to enforce our Terms of Service or other agreements. Additionally, we may share personal data with third parties if we believe that such sharing is necessary to protect the safety, property, or other rights of our users or the public, or to respond to an emergency.

Data Storage & Retention

We store and process your data in the United States and other countries where we operate. 

When we store and process your data we utilize technical, physical, and administrative safeguards to meet data transfer requirements set by various privacy laws.

• Storage

When you access our Services, including when available on third-party platforms, your personal data is generally collected by us directly and processed in the United States. Personal data we may collect may be subsequently stored and processed for the purposes set out in this Privacy and Cookie Policy in the United States or any other country in which AKG, its subsidiaries, or third-party agents operate. By consenting to the transfer of your personal data outside of your country of residence, you acknowledge that your personal data may be transferred to recipients in the United States and other countries that may not offer the same level of privacy protection as the laws in your country of residence or citizenship.

• Retention 

We retain the data we may collect for as long as necessary to provide our Activities, and we may retain that data beyond that period if necessary for legal, operational, or other legitimate reasons.

Where possible, we may also de-identify, anonymize, or aggregate the data we may collect, or may collect it in a way that does not directly identify you. We may use and share such data as necessary for our business purposes and as permitted by applicable law.

Data Security

We take the security of your personal data seriously and take appropriate measures to protect it. We use a variety of physical, technical, and organizational measures to safeguard your personal data against accidental, unauthorized, or unlawful access, use, or disclosure. We also require our third-party service providers to take appropriate security measures to protect the confidentiality and security of your personal data.

Despite our best efforts, no security measure is entirely foolproof. We cannot guarantee the security of your personal data, and we cannot be responsible for unauthorized access to or theft, alteration, or destruction of your personal data. You are responsible for keeping your login credentials and passwords confidential. If you believe your account has been compromised, please contact us immediately.

If we become aware of a data breach that affects your personal data, we will notify you as required by applicable law. We will also take appropriate measures to mitigate the impact of the breach and prevent future occurrences.

Please note that our Services may contain links to third-party websites or services. We are not responsible for the security or privacy practices of those websites or services, so we encourage you to review their privacy policies and terms of use before using or accessing them.

Your Rights & Controls

We believe that respecting your privacy and providing you with control over your personal data is fundamental to our relationship with you. We understand that you have a right to make choices about how your data is used and shared. With that in mind, we strive to provide you with meaningful choices and controls when it comes to the may collection and use of your data.

For example, if you no longer wish to receive marketing emails from us, you can easily unsubscribe by clicking the link in the footer of any marketing email we send you.

Your Rights

• Authorized Agents

You have the right to use an authorized agent to make a request to exercise your data privacy rights. If you choose to do so, we will require that you verify your identity based on data you have directly provided to us.

If you use an authorized agent to submit a request to opt-out of the sale or sharing of your personal data for targeted marketing purposes, we will require your signed permission demonstrating that you have authorized the agent to act on your behalf. We take your privacy seriously and want to ensure that you have control over your personal data.

• Right to be Informed

You have the right to know what personal data we may collect, how we use it, and who we share it with. We provide this information in our Policy and in any other relevant notices at points of collection.

• Right of Access

You have the right to access the personal data we hold about you. While you have the right to submit access requests directly to us, we have provided comprehensive information about our data processing practices in this Policy to address any general questions you may have. 

If you have any questions or concerns about our data processing practices, including how we may collect, use, share, or sell your personal data, please don’t hesitate to contact us using the details provided in the Contact Us Section of this Policy.

• Right to Rectification

Depending on the third-party services our client may interact with, you may have access to self-service tools that allow you to update your personal data directly. If you need further assistance, you have the right to request that any inaccurate or incomplete personal data we hold about you be corrected. 

To exercise this right or to request assistance with updating your personal data, please contact us using the contact details provided in the Contact Us Section of this Policy.

• Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller. This right to data portability is intended to give you more control over your personal data and facilitate the movement of your data between different organizations. 

To exercise this right, please contact us using the contact details provided in the Contact Us Section of this Policy.

• Right to Erasure

You have the right to request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent to our processing of your data. 

To exercise this right, or if you have any questions about whether your personal data can be deleted, please contact us using the contact details provided in the Contact Us Section of this Policy

• Right to Object

Data Processing

You have the right to object to the processing of your personal data in certain circumstances, such as when the processing is for direct marketing purposes or is based on our legitimate interests. 

Automated Decision Making

You have the right to object to decisions made about you solely based on automated processing, including profiling, if these decisions have legal or significant effects on you. We do not engage in such automated decision-making processes that may impact you, but if we do in the future, we will provide you with additional information and an opportunity to object.

To exercise this right in either capacity, please contact us using the contact details provided in the Contact Us Section of this Policy.

• Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when the accuracy of the data is contested, or you object to the processing. 

To exercise this right, please contact us using the contact details provided in the Contact Us Section of this Policy.

Please note that your individual rights are subject to certain limitations and conditions under applicable data protection laws. We will always strive to respond to your requests in a timely and efficient manner and will collaborate with you to resolve any issues or concerns you may have. If you have any questions or would like to exercise any of your individual rights, please contact us using the contact details provided in the Contact Us Section of this Policy.

Your Controls

We respect your privacy and want to give you control over your personal information. Below are the choices you have with respect to the third-parties we work with and how you can exercise them.

• Opt-out options

If you’re receiving emails such as newsletters, notifications, or other types of communications from us and wish to opt-out, you can easily do so by clicking the “Unsubscribe” link at the bottom of the email. If you prefer not to receive marketing messages or sponsored content, please contact us using the contact details provided in the Contact Us Section of this Policy and we will ensure your preferences are updated accordingly.

Some third-party services we use may offer opt-out options to their data collection practices. You can find information about how to opt-out of these services by visiting the following links:

• Google Analytics Opt-Out
• Facebook Pixel Ads Preferences 
• Twitter Personalization Settings

On YouTube, you can choose to subscribe or unsubscribe from our channels. On Twitch, you can follow or unfollow our channels. Ultimately, you can choose to change your mind at any time.

• Cookie controls

You can manage the use of cookies on our Site through your browser settings. Most browsers allow you to control the types of cookies that are set on your device, and to delete cookies that have already been set. However, disabling certain types of cookies may affect your browsing experience on our Site.

You can additionally manage your cookie preferences by accessing the settings on each platform. On YouTube, you can manage your privacy settings through your Google Account settings. On Twitch, you can adjust your cookie preferences in the “Privacy Settings” section of your account.

• Account settings

You can customize your privacy settings within your account settings on each platform. On YouTube, you can control who can see your channel or video activity, as well as who can see your subscriptions. On Twitch, you can choose to make your profile public or private, and on Discord, you can adjust your privacy settings for each server.

• Data access and deletion

You have the right to access and delete your personal data. If you would like to download a copy of your data or request deletion of your account, you can do so by accessing the settings on each platform or contacting their support team for assistance.

On YouTube, you can download a copy of your data and request deletion of your account. On Twitch, you can request data access or deletion by contacting Twitch Support. On Discord, you can request data access or deletion by contacting Discord Support.

If you have any questions or concerns regarding your privacy choices or how we handle your personal data, please do not hesitate to contact us at [email protected] . You can also contact the support teams for each platform if you require further assistance managing your privacy settings.

Third-Party Policies

Our websites and Services may contain advertising or links to third-party services (such as the Facebook “Like” button or links to third-party websites). If you click on those links, including an advertisement, you will leave the Sacriel.tv Service and go to the third-party service or site that you selected. If you visit a third-party website or use a third-party service, you should consult that service’s or site’s Policy as your use of third-party sites or services is governed by their Privacy Policies.

To view their dedicated policies, check out the links below: 

• YouTube Terms of Service
• Google Privacy Policy
• Twitch Privacy Notice
• Discord Privacy Policy

Changes to Our Policy

We may occasionally update this Policy. When we do, we will revise the “last updated” date at the bottom of the Policy. If there are material changes to this Policy, we will use reasonable efforts to notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification.

Contact Us

If you have questions about this Policy, please contact our Data Protection Officer (“DPO”) at the following address: 

Attention: Data Protection Officer at Sacriel.tv

[email protected]

Right to Contact a Data Protection Authority

If you have a concern about how we may collect and use data, please contact us. You also have the right to contact your local Data Protection Authority (“DPA”) if you prefer. 

To contact your local DPA, refer to the links below: 

• EEA – DPA Directory
• UK – Information Commissioner’s Office (ICO)
• Canada – Office of the Privacy Commissioner (OPC)

Where appropriate, your local DPA may also forward the matter to the Department of Commerce or FTC for consideration.

Last Updated: March 29, 2023